The Role

We are looking for a Senior Key Account Manager (German speaking) to join our client's growing team and take full ownership of a portfolio of high value accounts. This role is heavily revenue driven, focused on maximising player lifetime value through strategic account management, upselling, retention and reactivation initiatives.

Key Responsibilities

• Own the performance of a portfolio of high value key accounts, with clear revenue, retention and growth targets.
• Drive net revenue growth through proactive upselling, cross-selling and reactivation strategies.
• Build strong, long-term relationships with key accounts, positioning yourself as the primary and trusted point of contact.
• Monitor account activity and KPIs daily to identify immediate sales opportunities and revenue risks.
• Design and execute individual account growth plans based on value, behaviour and lifecycle stage.
• Deliver a proactive, high-touch sales approach via phone, email and messaging platforms.
• Analyse performance data to identify trends, optimise account strategies and maximise lifetime value.
• Coordinate with main stakeholder teams to ensure offers and incentives are commercially effective and compliant.
• Plan, negotiate and execute tailored offers, incentives, and bonuses aligned with revenue goals.
• Provide actionable commercial insights and feedback to senior stakeholders to support revenue optimisation and VIP strategy development.
• Contribute to forecasting, performance reviews, and continuous optimisation of key account sales processes.

Requirements

• 2+ years of experience in a sales-driven Key Account Management, VIP Management, or similar commercial role, ideally within iGaming or a high value digital environment.
• Proven ability to consistently hit or exceed revenue and retention targets.
• Strong sales mindset with excellent negotiation, persuasion and closing skills.
• Deep understanding of customer behaviour, monetisation strategies and lifecycle value.
• Highly analytical and data driven, comfortable working with KPIs, dashboards and performance metrics.
• Excellent communication and relationship building skills: confident, persuasive, and professional.
• Ability to work autonomously, manage complex portfolios, and prioritise revenue impact.
• Fluent in German and English (spoken and written).

What we offer

• Attractive remuneration package
• Health Insurance
• Wellness benefit (after probation)
• Optician/Spectacle and Blue Lens Benefit (after probation)
• Breakfast/lunch all week
• Monthly snacks allowance
• Training support
• Modern office facilities
• Dog friendly workplace
• Exciting Company Events
• Monthly beer Fridays
• Eur1,000 refer a friend bonus
• Relocation package (if required)
• One day birthday holiday