Overview

The Casino Product Manager is responsible for the performance, optimisation, and operational management of the casino product. 

This role ensures a competitive, engaging, and well-maintained casino offering by coordinating game releases, managing provider relationships, analysing product performance, and supporting promotional initiatives to drive player engagement and revenue growth.

Job Responsibilities:

Game & Provider Management
Oversee and coordinate the release of new casino games across the platform.
Manage relationships with game providers and ensure smooth integration and operations.
Coordinate promotional campaigns and activities with game providers.
Monitor provider performance and track key performance metrics.
Communicate and manage provider downtimes, maintenance windows, or technical issues.

Casino Lobby & Player Experience
Manage and optimise the casino lobby layout to improve game visibility and player engagement.
Ensure the casino product remains competitive by monitoring industry trends and game performance.
Work closely with internal teams to enhance the overall player experience.

Promotions & CRM Collaboration
Collaborate with the CRM team to plan and execute casino-related promotions,tournaments, and campaigns.
Support promotional strategies aimed at increasing player retention, activity, and revenue.

Product Performance & Reporting
Produce daily, weekly, and monthly reports analysing casino performance metrics.
Monitor game performance, player engagement, and revenue trends.
Identify optimisation opportunities through data analysis and provide actionable insights.

Financial & Operational Management
Reconcile monthly casino provider invoices and verify billing accuracy.
Track financial performance and support forecasting and budgeting activities related to the casino product.

Compliance, Fraud & Issue Resolution
Liaise with the Fraud and Risk teams to investigate suspicious player behaviour or abuse.
Coordinate with game providers and technical teams to resolve game-related issues or technical faults.
Ensure casino operations comply with regulatory and internal compliance requirements

Requirements:

Minimum 2 years' experience in a casino product, casino operations, or strategic iGaming role.
Experience in casino product management or casino operations.
Strong analytical and organisational skills with the ability to interpret performance data.
Proficiency in Excel and/or Google Sheets for reporting and analysis.
Knowledge of CRM tools, casino platforms, and casino games.
Ability to coordinate and collaborate with multiple internal and external teams.
Excellent communication and stakeholder management skills.
Strong attention to detail, discipline, and structured approach to processes.
Creative and open mindset with the ability to identify product improvement opportunities